Frequently Asked Questions
Our software solution automates many aspects of the wash dry fold business. This FAQ answers many questions laundromat owners have. If your question is not answered here, please use our Contact Form to ask us or call us at (562) 533-0053.
Will my wash and fold business benefit from this software, even if I do not do pick-up and delivery?
Yes. Our software manages every aspect of the Wash Dry Fold Process, including order entry, process management, order tracking, monitors employee productivity, and it has a robust reporting suite which tracks your revenue and employee performances.
How long does it take for a customer to drop off an order using your software?
It takes less than 30 seconds for returning customers. The attendant looks up the customer’s name, places their clothes on the scale, and confirms if the customer wants to pay using their credit card on file. The software automatically retrieves the weight from the scale, remembers their payment information, emails the customer a receipt, and prints out a ticket to track the order.
Does the Curbside app work with dry cleaning too?
Yes. The Curbside App prints tickets that can be used with orders that include dry cleaning. As laundromat owners, we provide free consultation on how to create mutually beneficial relationships with dry cleaners.
“…WE ARE LAUNDROMAT OWNERS. WE DESIGNED THE SOFTWARE TO ELIMINATE MISTAKES, IMPROVE THE CUSTOMER EXPERIENCE, AND INCREASE REVENUES.”
What hardware do I need to run the Curbside App?
You will need a computer with an internet connection to access the Curbside Laundries App. The ticket printer is included with your set up fee and you have the option to purchase a cash drawer. If you have a driver, they will need a cellular enabled tablet (Android, Windows, or iOS). Attendants and launderers can access the app using a computer or an internet enabled tablet.
What is included in the monthly subscription?
The monthly subscription covers the hosting costs for your Umbraco 7.0 website, Microsoft Cloud Database Hosting fees for your customized version of the Curbside Laundries app, unlimited text messaging for automated customer communications, cloud based printing services, and automatic back-ups.
How do I keep my software up to date?
The Curbside Laundries software is always up to date, because it is web based and is hosted in the cloud. Our clients access the Curbside Laundries app by launching their web browser. You do not need to install or upgrade our software. New features are beta tested at our laundromat and then rolled out to our Curbside Laundry software clients free of charge.
Is this considered Customer Relationship Software (CRM)?
Our software solution is categorized as Point of Sale (POS) and Process management software; however, it does have significant Customer Relationship Software features. Customers can manage their own payment methods, schedule deliveries, and view their order history. Our software automatically notifies customers when their laundry is ready for pick up, when the driver is on their way, when there is a failed credit card payment, or when an order is aging and has not been picked up in a timely manner.
What type of training do you provide?
We provide three training sessions. The first training session focuses on the different employee roles: driver, attendant, and launderer. The second training focuses on Management and Owner oversight. The third training is optional and is focused on answering any questions that come up after using the service.
Do you charge a flat fee or require a percentage of my gross revenue?
We charge a one time setup fee to create your own customized application and a flat monthly fee to cover the hosting cost. We do not take a percentage of your gross revenue.
What does the setup fee include?
You will receive a cutting-edge search engine friendly Umbraco 7.0 website, which will help drive business to your store. The Curbside Laundries solution is custom branded with your business’s logo and contact information, this affects every screen on the website, app, automated e-mails and text messages, receipts, order tickets, reports, and more. In addition, you will receive a ticket printer to help your employees track each order.
How long does it take to get started?
It takes two to three weeks to set up your custom branded Curbside Laundries application.