Frequently Asked Questions
Our software solution automates many aspects of the wash dry fold business. This FAQ answers many questions laundromat owners have. If your question is not answered here, please use our Contact Form to ask us or call us at (562) 533-0053.
Will my wash and fold business benefit from this software, even if I do not do pick-up and delivery?
Yes. Our software helps eliminate mixed up orders, remembers customers' preferences, texts customers when their orders are ready for pickup, monitors employee productivity, tracks new customer acquisition and helps customer retention.
What hardware do I need to run the Curbside App?
Our package includes everything you need to get started. We include a point of sale terminal with a built in printer, card reader, and a touch screen. A cash drawer is also included. You can also save $1,000 if you use your own Windows 10 computer.
Pickup and delivery drivers will need a cellular phone or tablet.
We also offer a Mettler Toledo USB scale and our software can automatically read the weight from the scale, saving your employees time and eliminate mistakes.
How much does it cost?
You only pay for what you need. Let us know if you need an in store POS solution for your laundromat, if you need pickup and delivery software, and/or if you need a laundromat website. Call for a quick quote.
How long does it take for a customer to drop off an order using your software?
It takes less than 30 seconds for returning customers to drop off an order. The software automatically retrieves the weight from the scale, remembers the customers' preferences, securely keeps their credit card on file, emails the customer a receipt, and notifies the customer when their order is ready for pickup.
Does the Curbside app work with dry cleaning too?
Yes. Our software makes it easy for laundromats to outsource and track dry cleaning orders. There are a lot of ways to establish healthy relationships with dry cleaners and negotiate the best price, call us for free consultation.
“…WE ARE LAUNDROMAT OWNERS. WE DESIGNED THE SOFTWARE TO ELIMINATE MISTAKES, IMPROVE THE CUSTOMER EXPERIENCE, AND INCREASE REVENUES.”
What is included in the monthly subscription?
Your subscription includes continuous software updates packed with new features, unlimited tech support over the phone, website hosting, software hosting, unlimited text messaging, unlimited e-mails, cloud based printing, automatic backups, SSL certification, and business consultation.
How do I keep my software up to date?
The Curbside Laundries software is always up to date, because it is web based and is hosted in the cloud. Our clients access the Curbside Laundries app by launching their web browser. You do not need to install or upgrade our software, we do it for you.
How are new features tested for reliability?
New features are beta tested at our laundromat where we do over 800 orders per month. Then we test the new features with our Beta Testers. Once the new features are thoroughly tested and updated with client feedback, then we roll out the new features to all of our Curbside Laundries software clients.
In addition, we have a tool to update our clients software at the touch of a button. This helps us update our clients stay up to date with the latest software version.
Is this considered Customer Relationship Software (CRM)?
Our software solution is categorized as Point of Sale (POS) and business management software; however, it has significant Customer Relationship Software features. Customers can manage their own payment methods, schedule deliveries, and view their order history. Our software automatically notifies customers when their laundry is ready for pick up, when the driver is on their way, when their laundry has been picked up, when there is a failed credit card payment, and sends reminders to pickup their orders.
What type of training do you provide?
Training takes one and a half hours over the phone and using online screen share software. Training covers everything from how to place an order to adding inventory items. We have two minute training videos covering specific tasks and provide unlimited phone support to the people we train.
Do you charge a flat fee or require a percentage of my gross revenue?
We charge a one time setup fee to create your own customized application and a flat monthly fee to cover the hosting cost. We do not take a percentage of your gross revenue.
How long does it take to get started?
It takes two to three weeks to set up your custom branded Curbside Laundries application. It may take additional time if you want a laundromat website too, because creating it is a collaborative process.
What makes your laundromat website special?
We offer a stylish website for your laundromat, which makes it easy for customers to schedule their pickup and deliveries online. In addition our website is search engine optimized and we have helped numerous clients get the website listed multiple times on the front page of Google.
Our secret is we teamed up with an Inc 500 company and our clients consult directly with them to help target specific neighborhoods, demographics, and commercial accounts.