The Curbside Laundries solution automates many aspects of the wash dry fold business, from in-store drop off to pickup and delivery. This FAQ covers questions commonly asked. If you have additional questions, please use our Contact Form or call us at (562) 533-0053.
Yes. Our software helps eliminate mixed up orders, remembers customers’ preferences, texts customers when their orders are ready for pickup, monitors employee productivity, tracks new customer acquisition, helps customer retention, tracks machine use, tracks money spent by the attendant on each order, and automatically generates and sends out invoices too! In addition, many of our clients benefit from the SEO enhanced website we provide which helps drive business to your laundromat.
Our package includes everything you need to get started. We include a point of sale terminal with a built in printer, card reader, a touch screen, a cash drawer, and a commercial USB Scale, which automatically sends the weight of the laundry to the POS system.
You only pay for what you need. Let us know if you need an in store wash and fold POS solution for your laundromat, if you need pickup and delivery solution, and/or if you need a laundromat website. Call for a quote.
It takes less than 30 seconds for returning customers to drop off an order. The software automatically retrieves the weight from the scale, remembers the customers’ preferences, securely keeps their credit card on file, emails the customer a receipt, and texts the customer when their order is ready for pickup.
Your subscription includes continuous software updates packed with new features, unlimited tech support over the phone, website hosting, software hosting, unlimited text messaging, unlimited e-mails, cloud based printing, automatic backups, SSL certification, and business consultation.
Curbside Laundries software is always up to date with the latest version, because it is web based. We update our software with new money making features about once a month.
New features are tested in house at Curbside, then Alpha tested at our laundromat where we process over 1,000 wash and fold orders per month. Then we test the new features with our Beta Testers. Only after the new features are thoroughly tested and updated with client feedback, then we roll out the new features to all of our Curbside Laundries software clients.
Training is conducted through an online meeting using screen share. The first training session is designed to dial in the software to match your laundromat’s needs, products offered, and pricing. The second training is focused on how to take in and process orders. Additional training is offered by request at no additional cost. We provide unlimited phone support at no additional cost. We have an online instruction manual, training videos, and quick guides covering specific tasks.
We do not take a percentage of your gross revenue. We charge a one time setup fee to create your customized application and a flat monthly fee. This is custom software designed to reflect your brand.
Customers have the option of having their payment option saved to make future orders faster and more convenient. The card information is saved with Authorize.net, which is PCI compliant and owned by VISA.
It takes two to three weeks to set up your custom branded Curbside Laundries application.
We use Microsoft Azure. It is a premium app hosting solution and is very reliable. Microsoft Azure had one outage over the last 2 years for an hour or two.
Never. We use Microsoft Azure and everything is backed up.
We offer a stylish website for your laundromat, which makes it easy for customers to schedule their pickup and deliveries online. There is no shortcut to a quality website. A copy and paste website does not rank nearly as well as a website with custom content that is localized. We have SEO experts provide guidance for each page of the website and write custom content incorporating the latest SEO techniques. We have helped hundreds of clients earn top spots in Google.