Frequently Asked Questions
Our software solution automates many aspects of the wash dry fold business. This FAQ answers many questions laundromat owners have. If your question is not answered here, please use our Contact Form to ask us or call us at (562) 533-0053.
Will my wash and fold business benefit from this software, even if I do not do pick-up and delivery?
Yes. Our software helps eliminate mixed up orders, remembers customers' preferences, texts customers when their orders are ready for pickup, monitors employee productivity, tracks new customer acquisition, helps customer retention, tracks machine use, tracks money spent by the attendant on each order, and automatically generates and sends out invoices too!
"It's not quite the holy grail of wash and fold software, but it's pretty close!" -Steve M.
What hardware do I need to run the Curbside App?
Our package includes everything you need to get started. We include a point of sale terminal with a built in printer, card reader, a touch screen, a cash drawer, and a Mettler Toledo USB Scale, which automatically sends the weight of the laundry to the POS system.
How much does it cost?
You only pay for what you need. Let us know if you need an in store POS solution for your laundromat, if you need pickup and delivery software, and/or if you need a laundromat website. Call for a quote.
How long does it take for a customer to drop off an order using your software?
It takes less than 30 seconds for returning customers to drop off an order. The software automatically retrieves the weight from the scale, remembers the customers' preferences, securely keeps their credit card on file, emails the customer a receipt, and notifies the customer when their order is ready for pickup.
Does the Curbside app work with dry cleaning too?
Yes. Our software makes it easy for laundromats to outsource and track dry cleaning orders. The software keeps track of where the dry cleaning orders are and notifies the customer once their laundry AND dry cleaning is ready for store pickup or delivery. We'll teach you how to negotiate with the dry cleaner so you can make 50% margins.
“…WE ARE LAUNDROMAT OWNERS. WE DESIGNED THE SOFTWARE TO ELIMINATE MISTAKES, IMPROVE THE CUSTOMER EXPERIENCE, AND INCREASE REVENUES.”
What is included in the monthly subscription?
Your subscription includes continuous software updates packed with new features, unlimited tech support over the phone, website hosting, software hosting, unlimited text messaging, unlimited e-mails, cloud based printing, automatic backups, SSL certification, and business consultation.
How do I keep my software up to date?
The Curbside Laundries software is always up to date with the latest version, because it is hosted in the cloud. We regularly update your software and add new features, which are automatically added next time you log in.
How are new features tested for reliability?
New features are beta tested at our laundromat where we do over 800 orders per month. Then we test the new features with our Beta Testers. Once the new features are thoroughly tested and updated with client feedback, then we roll out the new features to all of our Curbside Laundries software clients.
Is this considered Customer Relationship Software (CRM)?
Our software solution is categorized as Point of Sale (POS) and business management software; however, it has significant Customer Relationship Software features. Customers can manage their own payment methods, schedule deliveries, and view their order history. Our software automatically notifies customers when their laundry is ready for pick up, when the driver is on their way, when their laundry has been picked up, when there is a failed credit card payment, and sends reminders to pickup their orders.
What type of training do you provide?
Training takes one and a half hours using online screen share software. Training covers everything from how to place an order to adding inventory items. We have an online instruction manual, training videos, and quick guides covering specific tasks. We provide unlimited phone support to the people we train too.
Do you charge a flat fee or require a percentage of my gross revenue?
We charge a one time setup fee to create your own customized application and a flat monthly fee to cover the hosting cost. We do not take a percentage of your gross revenue.
For the credit card processing and our customer accounts - will it save their payment information to make the check out process quicker?
Yes. Our software saves the customer credit card information for all pickup and delivery customers. In store customers have the option to keep their credit cards on file too. We do not store the credit card information. Our software saves it to Authorize.net, which is a payment gateway owned by VISA, so it is PCI Compliant.
How long does it take to get started?
It takes two to three weeks to set up your custom branded Curbside Laundries application.
How often has the Curbside Laundries software had a glitch where it completely shuts down?
We use Microsoft Azure. It is a premium app hosting solution and is very reliable. Microsoft Azure had one outage over the last 2 years for an hour or two.
Have you experienced a loss of information, specifically customer information?
Never. It's all backed up online with Microsoft.
What makes your laundromat website special?
We offer a stylish website for your laundromat, which makes it easy for customers to schedule their pickup and deliveries online. In addition our website is search engine optimized and we have helped numerous clients get the website listed multiple times on the front page of Google, even in the most competitive markets.
There is no shortcut to a quality website. A copy and paste website does not rank nearly as well as a website with custom content that is localized. Our laundromat is ranked number one for numerous wash and fold search terms in a big city of 500,000 people. And we've helped many of our clients earn the top spot in Google too.