Super Suds is an 8,000 square foot laundromat in Los Angeles County. By advertising online, its business went up from a modest $2,000 a month to many times that number. The pen and paper system that Super Suds had been using was bursting at the seams and every mistake that could be made, was made. Each wash & fold customer is worth several hundred dollars per year and mistakes are costly.
The management at Super Suds tried out numerous Point of Sales systems, but none of them matched the wash and fold workflow. The software solutions were clunky and led to more problems than they solved. The point of sale (POS) systems only managed the point of the sale and did not help after the sale. The POS systems did not keep track of open orders, pounds to be laundered, special instructions, ticketing, weighing the clothes after they’re processed, locating orders, or employee productivity. In addition, Super Suds wanted to expand their business by offering pick up and delivery. Super Suds needed a single system to handle both its in store and pick up & delivery business.
Super Suds needed software that:
IS FAST – Super Suds needed software that sped up the process and didn’t slow it down.
IS ORGANIZED – Software that keeps track of every order from beginning to end, remembers customers payment and laundry preferences.
IS EASY TO USE – Super Suds needed software that its employees could use.
HANDLES PICK UP & DELIVERY – Super Suds wanted one software solution that does it all so it is easier to learn and can efficiently manages the entire wash and fold process.
In early 2016, Super Suds began using the Curbside Laundries software to help with their operations.
Curbside Laundries provides wash and fold point of sale and process management software that is designed by laundromat owners and is made for laundromat owners.
The Curbside Laundries software:
IS FAST – It takes less than 30 seconds to accept an order from a returning customer. The employee searches for the customer by name or phone number and puts the order on the scale. The software automatically retrieves the weight from the scale, remembers the customer’s preferences, and the customer is given the option to pay now or use their credit card on file.
IS EASY TO USE – The employees caught onto the software very fast. A testament to the intuitive software design is a Spanish speaking employee is a pro at the system, even though the software is in English.
IS ORGANIZED – The software keeps track of the location and status of every order from beginning to end. Order mix ups are eliminated, launderers know exactly which orders to process first, customers are given accurate times as to when their clothes will be ready, and customers are no longer kept waiting when they pick up their clothes, because the attendant knows exactly where they are.
HANDLES PICK UP & DELIVERY – The Curbside laundries software allows customers to schedule their own pick up and deliveries from available times. The driver is given a list of pick-up and delivery destinations and customers are automatically notified by text message when the driver is on his way.